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Beginner

CDR Reporting code error 10021

Hi,

I have CallManager 8.5 and when i check "Select Phone Number/SIP URL(s)", i have message error !

Error code          Error Description

10021                There are no matching records.

Have idea ?

Thank you for you help.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CDR Reporting code error 10021

Hi

Is your ip phone is registered to different subscriber in the cluster ?

If so, make sure CDR is enabled in that subscriber too. It would be in

ServiceParameters---->CDR Enabled Flag---->True

Regards,

Senthil

5 REPLIES
Highlighted
Cisco Employee

CDR Reporting code error 10021

Hi

I believe the calling or called party number whaterver you are giving to check is not there in CDR,

Just try to search the CDR without giving any phone numbers and check.

Regards,

Senthil

Beginner

CDR Reporting code error 10021

Exact !

When I puts nothing, I see CDR but not everything.

I see no call of my IP Phone.

Only 3 IP Phone and i have 300 IP Phone.

Regards,

Ercan

Cisco Employee

CDR Reporting code error 10021

Hi

Is your ip phone is registered to different subscriber in the cluster ?

If so, make sure CDR is enabled in that subscriber too. It would be in

ServiceParameters---->CDR Enabled Flag---->True

Regards,

Senthil

Beginner

CDR Reporting code error 10021

Exact for subcriber, i need "CDR Enabled Flag" = True.

Thank you

Beginner

Re: CDR Reporting code error 10021

Hi All,

Assume that I have one Publisher and 4 Supscriber in the Cluster. Is is enough to enable "CDR Enabled Flag" just on publisher.

All the subscribers have registered phones.

if ı enabled "CDR Enabled Flag" on publisher. is it enough or I have to enable this parameter on all subscriber which they have registered phones.

Thanks.

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