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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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CER PSAP timer setting

In the Planning guide for Emergency Responder,

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cer/11_5_1/english/administration/guide/CER_BK_R00ED2C0_00_cisco-emergency-responder-administration-guide-1151/CER_BK_R00ED2C0_00_cisco-emergency-responder-administration-guide-1151_chapter_01.pdf?d...

There is an indication that there is a timer within CER that is for holding the number that called 911 mapped to the ELIN is default to 3 hours.  Customer would like to know where this value is set so that they can modify it, if they want to.

Can someone point me to where this is set?

Thanks.

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Re: CER PSAP timer setting

The field is the "Active Call Timeout" on the Cisco ER Group Settings page. The setting can be as short as 30 minutes or as long as 24 hours.

 

Maren

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