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Beginner

CFNA to VM issue

Hi!

Have a customer that wants CFNA Externl & Internal to go back to the receptionsist extension after 6 rings. This is working fine except when the receptionists forwards the call to Voicemailk (for "nightservice)). Instead of playing the recorded message, the regular Unity voice starts where you can enter different choices. If you call the receptionist extension directly then the nightmessage is played. Why is this happening?

Many thanks in advance!

Anna

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Issue seems when Caller A  forwards calls to  user B  and during night service   CUCM tries to sends calls to unity VM  of user A ( Which I asume user A doesn't hv VM profile and hence goes to generic VM recording )  , instead of sending calls to  User B s VM  tries to send calls to  User A's VM .  .

To resolve this issue you can do following.

Either completely remove  Voicemail   to " None'  on user A's profile or  

list User A's extn as an alternate Extn  on  User B's  Voicemail profile and test.

Option A would be more generic and would to let User A 's calls go   to Generic Voicemail  recording. 

Hope these helps.......

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Hall of Fame Community Legend

Hi Anna,

If you look in CUCM Admin there is an area called Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Reception/Night mailbox. This "Night" mailbox is on DN 3700.

You would create a Profile in CUCM called "Reception/Night" which points to DN 3700. Apply this profile to 3333,3444 and 3555 and when calls route through these numbers to voicemail they will recieve the Night 3700 Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!

Cheers!

Rob

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