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Change a CTI route point number to a second phone line

I am using:

Cisco Unified CM Administration
System version: 11.5.1.14900-11VMware Installation
I got a request to take a number that has been set up as a CTI route point and instead of having it as a CTI route point number, they want it to added to an existing phone as a second line direct dial number. Is it enough to delete the CTI route point, the call handler, the forwarded routing rules in call routing? If so is there an order they need to be deleted? Then once I have found and deleted all references to that number can I add it as a second line on an existing phone? Also can I add a voicemail to the second line?
 
 
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Participant

Re: Change a CTI route point number to a second phone line

You'll need to delete the CTI RP first. Once that's done, you can add the DN with the correct VM profile to the device and move on to (I'm guessing) Unity Connection.

Remove the forwarding routing rules and either change/remove the call handler extension  or delete it all together (I normally keep the call handler for the next time someone changes their mind).

Then just create a voicemail box as usual and use the correct extension for the mail box.

 

Re: Change a CTI route point number to a second phone line

@garethpeart 

These are the instruction I put together for myself originally but this is the first time I will be doing it.

1. Delete the CTI route point in CUCM

2. Go to the phone I want to add it too and add it as a second line, set to both ring and light

3. Go to Cisco unity remove the call handler under call management/system call handlers

4. Remove all call routing in unity under call routing/forwarded routing rules

5. Create a voicemail box for the second line on the phone

Participant

Re: Change a CTI route point number to a second phone line

That looks good and in the order I do it.
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