We have a Packaged CCE deployment integrated with Cisco Unified Communications Manager 9. When we place internal call to the contact center (from a call manager telephone), the called number is changed to the CUCM label generated by ICM (888111100XXXX), which is then sent to the CVP SIP trunk (route pattern: 888!)
The customer is complaining that each time they dial the contact center a weird number shows up on the phone's screen, instead of a meaningful contact center name.
Is there an easy way to change the display name to something like "Contact Center" on the phone? Basically we want everything that starts with 8881111 to be shown as "Contact Center".
We have CUCM and CUC (v12.5) which has been directly registered to Cisco's Smart Licensing, but today's I noticed this error from RTMT "Smart Licensing Authorization Renewal Failure". I tried to force the re-authroization and re-registration and now it sa...
Hello I have a Cisco 7841 3pcc Phone, if I specify a custom ringtone and try to play it, it is spit out in the log> Bad parameter in Ring File field: w = tftp: //192.168.220.120/TEST.rawand the standard sound plays.-----------4047 ERR Jan 17 16: 15: 33...
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