Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
355
Views
3
Helpful
2
Replies

Change in agent's peripheralnumber...

jackmach33
Level 1
Level 1

‎08-19-2009 09:35 AM - edited ‎03-15-2019 07:25 PM

We have a call agent who's AgentID/peripheralnumber was accidentally changed to a supervisors. We have changed it back, deleted the agent account and re-added it with a new peripheral ID, but the agent keeps getting the supervisor desktop view when logging in. Anyone ever seen anything like that before?

Labels:
0 Helpful
2 Replies 2

htarra
Level 4
Level 4

‎08-25-2009 06:11 AM

After changing the Agent ID or peripheral number you need to cycle the PG.

jackmach33
Level 1
Level 1
In response to htarra

‎08-25-2009 06:13 AM

htarra,

thanks for the reply. We tried that already, the problem still is happening.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents