Change IP Address of CUCM and IP IVR

[so-iizuka]

Dear All,

Customer would like to change IP address of both CUCM and IP IVR on UCS.

They have Publisher and Subscriber nodes for each CUCM and IP IVR on 2 UCSs, and they plan to move one UCS to other IP Address segment.

Do we support to change IP Addresss for this senario?  And could you please provide the documents which procedure is mentioned ??

Any your kind hep would be appreciated.

Best Regards,

S.Iizuka

[Aman Soi]

Hi,

What is CUCM and IVR version u are using?

regds,

aman

[so-iizuka]

Hi,

Thank you for your reply.

Customer uses latest version.

CUCM 9.1(1a) and IP IVR 9.0(2).

Regards,

S.Iizuka

[Aman Soi]

Hi,

this capability of migrating CUCM servers to new IP address was available till version 7 and was removed from version 8.Which required rebuilding of UCCX

Let me check if I can get info for version 9.

CSCtz04523 Bug Details

Documentation incorreclty states that CUCM cluster can be changed

Symptom:Documentation states that UCCX can be integrated with a different Call Manager cluster. Conditions:Customer wants to integrate UCCX to a Call Manager cluster other then the one initially integrated with.Workaround:You must rebuild the UCCX server to integrate with a different Call Manager Cluster

1st Found-In

8.0(2)SU1

8.0(2)SU2

8.5(1)SU1

8.0(2)SU3

8.0(2)SU4

8.5(1)SU2

regds,

aman

[Aman Soi]

Hi ,

I have checked the commands are available though CLI to configure new CUCM IP address

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_C940F879_00_cli-reference-guide-for-uccx_chapter_00.html#UCCX_TP_S8EC07D5_00

set uccx provider ip axl

set uccx provider ip jtapi

set uccx provider ip rmcm

But I find few POST in which TAC case was also opened.

https://supportforums.cisco.com/thread/2147128

If the system is not in production , u can give a try and update.

regds,

aman

[so-iizuka]

Hi,

Thank you for your informaiton.

Regards,

Iizuka