Change the Busy tone in CCM

[mohdibrahim01]

Hi ,

I have Cisco call manager version 6 our end user request to limit the number of incoming calls for some phones to 1 call at the time which i did successfully .and  change the default busy tone when second call come while the phone is busy to custom wav. file they already recorded it .

we have also Cisco unity running in our setup .so how can i change that  busy tone and upload that recorded "wav" file.

Many Thanks

Moe

[Jaime Valencia]

You can't change any of the tones within CUCM with custom .wav files.

If you wanted to play something like "I'm busy call later", that's not possible (at least not on CUCM side)

You would need to play that directly with CUC after it has reached VM, just upload the recording to the busy greeting.

HTH

java

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