I added this in the Call Centre section as well , as I wasn`t sure if that related to UCCX and UCCE or just UCCE so forgive me
I have a current script which references a document- list of users ID`s. I now need to add, modify this lsit to add new users
Question can I just
Option 1 click on the doc in UCCX document manage so it opens as an XML file , make the changes and refresh it in the UCCX
or do I need to
Option 2 Click on the document , copy and paste it in to text file
Save it as XML
Upload it to UCCX
If I upload it can I keep the same name so I do not need to make changes to the actual script?
You can right click and save xml document.
Than upload it again with the same name.
thanks for the replies
Just to be sure
If I click on the actual xml doc in UCCX, it opens a browser XML- Can I modify this directly ? and if so what do I need to do to save it. If I use the "back" arrow on the browser will it save it
Second. I copied an original xml and save it in notepad. I then made some changes and saved it as a new test doc as .xml . I then uploaded it under a new name in UCCX however when I tried to review it via the doc page in UCCX it failed
How do I create a new XML doc
As for the new document, that process should have worked, but XML can be finnicky. What error did you get when you tried to open it? It can help to use the 'View Source' option in some browsers to see the actual text that your browser is trying to interpret as XML.
To modify an XML file, you should download it (right-click and select Save As... in most browsers), modify the file, save the changes locally, and then upload the XML document. Because UCCX is Linux based, you do not have direct access to the files, only through a web interface.
I'm using chrome
I click on the document down load option -right click only brings up the normal browser save as, open new tab etc. It then opens up the document in its xml format via the browser. It does download as I expect as with sat the script where I'm offered save as options
It was a formatting issue when I uploaded it to UCCX- there was a minus sign in text pad which I needed to delete when renaming it as .XML
All ok now
thanks for your time