cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
495
Views
10
Helpful
6
Replies

Cheat on FAC Code

mohsenlotfi
Level 1
Level 1

Hi,

I have enabled FAC on all outbound calls for IP PHONE users . There is a way to cheat on FAC !! when you make an outbound call after entering the FAC if you transfer that call to another extension further call duration will not show up in CDR for that FAC code , the only report you can see is an internal transfer call to another extension so other party can continue talking and CDR won?t add the duration to originating FAC User

So in this case there is no way to trust the FAC Reports. Customer can make an outbound call and talk for 20 seconds and transfer it to another extension and talk for 1 hour.

The only report you get for that FAC code is 20 second outbound call

Does Cisco knows about this issue? If so is there any workaround

Regards

Mo

6 Replies 6

gogasca
Level 10
Level 10

What is your CCM version?

CCM 4.1(3)

lfulgenzi
Level 7
Level 7

Confirmed.

Great. Nothing like tollfraud.

Cisco will say it's working by design and that it's up to us to parse the CDRs or buy a million dollar billing package that will do it for you.

SHhhhhhhhhhhhhhh.....dont tell any one about this one.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

o.k. at least reporting this issue worth some points,

Remember to rate helpful ports ( actually this is not a helpful post but it is an alarm )

Sure. here is mine!!

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: