Chnage Default Gateway of CUCM in OS administration

[prash723]

I want to change default gateway of cucm. When i tried to save change it returned with below error.

The requested command returned a result code of 4. Non zero results indicate a failure.

Kindly check sceenshot. 

[Aman Soi]

Hi,

Is the gateway reachable?

Did you try changing using CLI command?

regds,

aman

[prash723]

Yes, new gateway which I want to configure is reachable 

Regards,

Prashant

[Scott Leport]

Is it reachable from CUCM? 

SSH onto the CUCM platform and issue the command “utils network Ping 172.16.50.254”

[prash723]

Hi scott,

admin:utils network ping 172.16.50.254
PING 172.16.50.254 (172.16.50.254) 56(84) bytes of data.
64 bytes from 172.16.50.254: icmp_seq=1 ttl=254 time=0.488 ms
64 bytes from 172.16.50.254: icmp_seq=2 ttl=254 time=0.416 ms
64 bytes from 172.16.50.254: icmp_seq=3 ttl=254 time=0.616 ms
64 bytes from 172.16.50.254: icmp_seq=4 ttl=254 time=0.432 ms

--- 172.16.50.254 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3008ms
rtt min/avg/max/mdev = 0.416/0.488/0.616/0.078 ms

We can reach to 172.16.50.254

Regards,

Prashant

[Scott Leport · Accepted solution]

Thanks for that. 

As Amin suggested, try changing the default gateway from the CLI using the command:

set network gateway 172.16.50.254

Make sure you’re in a change window!

[prash723]

Thanks Scott for the quick response.

set default gateway 172.16.50.254

This is invalid syntax

I can see below systax, is it correct?

admin:set network gateway ?
Syntax:
set network gateway addr
addr mandatory IP addr to be assigned

Regards,

Prashant

[Scott Leport]

Hi,

Oops, sorry about that. Clearly I don’t change default gateways on CUCM’s very often. 

Yeah that is the correct syntax. I updated my previous post to reflect the correct syntax. 

[Nithin Eluvathingal]

it's set network gateway XX.XX.XX.XX.  

[Aman Soi]

Hi,

Could be  one of the  reason according to below bug as per symptom . Suggest opening TAC case.

Cisco Unified Communications Manager command "set network hostname" fails without full information
CSCvh66543

Symptom: When using the "set network hostname" command and change hostname and IP address, if the IP change fails it provides the following error: The requested command returned a result code of 1. Non zero results indicate a failure

.