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CIPC DTMF Issue

Hi,

 

Some of the users in my organization were reporting issues with entering numbers after placing the call users were not able to enter the pin, one common thing that i noticed was all of them had Cisco IP communicator configured with SIP protocol so I moved them to SCCP instead of SIP and this resolved the issue, however I still don't know the reason as to how it fixed the issue ?

Any ideas ?

 

Thanks in advance :)

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