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Beginner

CIPC error.

Hi folks,

I am getting error when installing cipc on windows 7 32 bit computer. cipc works fine on windows xp. attached is the error message i am getting.

3 REPLIES 3
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Cisco Employee

Are you installing it using a remote desktop (terminal service) connect?  I know you'll get that error if you try and run CIPC from a remote desktop connection.

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Hi,

Whats the version of CIPC ? There is a known issue with version 2.x with the same error as below

Attempting to install/use IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.

In this particular system, opening the Sound and Multimedia control panel, and clicking the Audio tab, we saw the following:

Sound Playback

Preferred device:

Realtek HD Audio rear output

Sound Recording

Preferred device:

Realtek HD Front Green Jack

As these names are different, IP Communicator will not recognize these devices.

Workaround was to use a USB headset, which  will be recognized by IP Communicator


-Atul

Please rate, if this helps!!
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Rising star

Hi there,

I received a similar error message and had to make sure I had a headset plugged into the PC before starting up CIPC.

HTH,

Chris