CIPC2.1.3.0 over VPN to CIPC2.1.3.0 over VPN -no audio

[monkeyboy66]

Using

CIPC 2.1.3.0

VPN 5.0.02.0090

2821 Router

CIPC is working fine in all scenarios (e.g. CIPC over VPN to 7941) except:

CIPC over VPN to another CIPC over VPN call is connected but there is no audio in either direction.

Anybody have any ideas?

Thanks

[a.baird · Accepted solution]

Hi Sean.

This is probably not a Telephony issue at all, this is most likely a VPN problem. Your VPN device may not currently be allowing ip packets to flow between the two remote endpoints. I use a VPN 3005 concentrator and I had to explicitly allow this ability in my VPN configuration before any of my VPN endpoints could make any sort of direct connection between each other.

-Adam

[monkeyboy66]

Hi Adam,

Ok, thanks, I'll take a look at that angle.

Sean

[monkeyboy66]

Hello Again Adam,

Thanks, that resolved the issue

Sean

[Erik Peterson]

Where, specifically, did you configure this on the concentrator?