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Cisco 2911 FXS Port advice, "show voice port sum"

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Adamciscoaccount
Level 1
Level 1

‎07-26-2017 10:08 AM - edited ‎03-17-2019 10:53 AM

Hello all!

I am configuring a cisco 2911 and admittedly I have little voice experience. I have plugged a 2 port fxs card into my router which appears when I type "sh inv." However if I "show voice port sum" I see no normal voice ports e.g.0/1/0 instead I see the eports. 

I have never had this problem with routers before, can any one explain why this would happen? I have changed the fxs cards with no joy.

Thanks for your help guys!

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Brandon Buffin
VIP Alumni
VIP Alumni
In response to Adamciscoaccount

‎07-26-2017 11:03 AM

Looks like the FXS card is in the onboard HWIC slot. You will need to install a DSP module (PVDM3) in order for the ports to show up and be usable.

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Brandon Buffin
VIP Alumni
VIP Alumni

‎07-26-2017 10:33 AM

Do you have the FXS card in a network module (NM-HD-1V for example)? Can you post "show diag"?

Brandon

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Adamciscoaccount
Level 1
Level 1
In response to Brandon Buffin

‎07-26-2017 10:48 AM

Hi Brandon, thanks for your response, this is my sh diag output

Slot 0:
        C2911 Mother board 3GE, integrated VPN and 4W Port adapter, 9 ports
        Port adapter is analyzed
        Port adapter insertion time 01:55:17 ago
        EEPROM contents at hardware discovery:
        PCB Serial Number        : FOC1831A873
        Hardware Revision        : 1.0
        Part Number              : 73-11833-12
        Top Assy. Part Number    : 800-30797-06
        Board Revision           : D0
        Deviation Number         : 0
        Fab Version              : 03
        Product (FRU) Number     : CISCO2911/K9
        Version Identifier       : V07
        CLEI Code                : CMMJD00ARA
        Processor type           : C1
        Chassis Serial Number    : FCZ184570BR
        Chassis MAC Address      : f07f.0675.48a0
        MAC Address block size   : 80
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 46 4F 43 31 38 33 31 41 38 37 33 40
          0x10: 06 18 41 01 00 82 49 2E 39 0C C0 46 03 20 00 78
          0x20: 4D 06 42 44 30 88 00 00 00 00 02 03 CB 8C 43 49
          0x30: 53 43 4F 32 39 31 31 2F 4B 39 89 56 30 37 20 D9
          0x40: 04 40 C1 CB C2 C6 8A 43 4D 4D 4A 44 30 30 41 52
          0x50: 41 09 C1 C2 8B 46 43 5A 31 38 34 35 37 30 42 52
          0x60: C3 06 F0 7F 06 75 48 A0 43 00 50 C4 08 00 00 00
          0x70: 00 00 00 00 00 F3 00 03 40 01 25 FF FF FF FF FF
          0x80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
        Internal Power Supply information
        Top Assy. Part Number    : 341-0235-07
        Deviation Number         : 0
        PCB Serial Number        : QCS18281ZU0
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Version Identifier       : V05
        Product (FRU) Number     : PWR-2911-AC
        CLEI Code                :
        Board Revision           : A0
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 05 E5 DF 45 01 55 00 EB 07 88 00 00 00
          0x10: 00 C1 8B 51 43 53 31 38 32 38 31 5A 55 30 03 00
          0x20: 81 00 00 00 00 04 00 89 56 30 35 20 CB 8B 50 57
          0x30: 52 2D 32 39 31 31 2D 41 43 C6 8A 00 00 00 00 00
          0x40: 00 00 00 00 00 F3 00 59 41 00 C2 42 00 05 F8 00
          0x50: 50 01 F4 10 38 02 EE 13 38 03 E8 15 9B 04 E2 17
          0x60: B0 05 DC 1B 07 06 D6 1B FD 07 D0 1C CB 08 CA 1D
          0x70: 83 09 C4 1E 21 0A BE 1E 8F 0B B8 1E F8 0D AC 1F
          0x80: BC 0F A0 20 43 11 94 20 AA 13 88 21 68 17 70 21
          0x90: 68 1B 58 21 A3 1F 40 21 B2 23 28 21 AC 27 10 21
          0xA0: A6 42 41 30 FF FF FF FF FF FF FF FF FF FF FF FF
          0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 0:
        3rd generation - FXS DID Voice daughter card (2 port)
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-33587-01
        Board Revision           : D0
        Deviation Number         : 0
        Fab Version              : 08
        PCB Serial Number        : FOC16376V4A
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : VIC3-2FXS/DID
        Version Identifier       : V03
        CLEI Code                : IP9IAB3CAC
        Longitudinal Calibration : 01 10 10 69 83 10 10 74
                                   7B
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 06 21 41 01 00 C0 46 03 20 00 83 33 01
          0x10: 42 44 30 88 00 00 00 00 02 08 C1 8B 46 4F 43 31
          0x20: 36 33 37 36 56 34 41 03 00 81 00 00 00 00 04 00
          0x30: CB 8D 56 49 43 33 2D 32 46 58 53 2F 44 49 44 89
          0x40: 56 30 33 20 D9 02 40 C1 C6 8A 49 50 39 49 41 42
          0x50: 33 43 41 43 D3 09 01 10 10 69 83 10 10 74 7B FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 1:
        4 Port FE Switch
        Base MAC Address         : 001b.54f0.2e49
        MAC Address block size   : 4
        PCB Serial Number        : FOC11223LD4
        Hardware Revision        : 6.0
        Part Number              : 73-8474-06
        Board Revision           : A0
        Top Assy. Part Number    : 800-24193-02
        Deviation Number         : 0
        Fab Version              : 05
        CLEI Code                : IPUIA00RAA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : HWIC-4ESW
        Version Identifier       : V01
        Connector Type           : 01
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF CF 06 00 1B 54 F0 2E 49 43 00 04 C1 8B 46
          0x10: 4F 43 31 31 32 32 33 4C 44 34 40 00 56 41 06 00
          0x20: 82 49 21 1A 06 42 41 30 C0 46 03 20 00 5E 81 02
          0x30: 88 00 00 00 00 02 05 C6 8A 49 50 55 49 41 30 30
          0x40: 52 41 41 03 00 81 00 00 00 00 04 00 CB 89 48 57
          0x50: 49 43 2D 34 45 53 57 89 56 30 31 20 D9 02 C1 40
          0x60: 05 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Internal Services Module (ISM) Slot 0
        Internal Services Module - Crypto Engine
        Internal Services Module is analyzed
        Internal Services Module insertion time 01:55:17 ago
        EEPROM contents at hardware discovery:
        PCB Serial Number        : FOC20512ZJR
        Hardware Revision        : 1.0
        Part Number              : 73-13342-05
        Top Assy. Part Number    : 800-37237-02
        Board Revision           : B0
        Deviation Number         : 0
        Fab Version              : 02
        Product (FRU) Number     : ISM-VPN-29
        Version Identifier       : V02
        CLEI Code                : CMUCACLBAA
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 46 4F 43 32 30 35 31 32 5A 4A 52 40
          0x10: 06 E4 41 01 00 82 49 34 1E 05 C0 46 03 20 00 91
          0x20: 75 02 42 42 30 88 00 00 00 00 02 02 CB 8C 49 53
          0x30: 4D 2D 56 50 4E 2D 32 39 20 20 89 56 30 32 20 D9
          0x40: 03 40 C1 CB C6 8A 43 4D 55 43 41 43 4C 42 41 41
          0x50: C4 08 00 00 00 00 00 00 00 00 F3 00 06 40 05 F3
          0x60: 43 00 12 FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


Embedded Service Engine 0/0 :
  Total platform memory : 524288K bytes
  Total 2nd core memory : 0K bytes
  Start of physical address for 2nd core : 0x80000000
  Virtual address start of 2nd core memory : 0x0 - 0x0
  2nd core configured disabled
  L2 cache ways for 2nd core : 0

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Brandon Buffin
VIP Alumni
VIP Alumni
In response to Adamciscoaccount

‎07-26-2017 11:03 AM

Looks like the FXS card is in the onboard HWIC slot. You will need to install a DSP module (PVDM3) in order for the ports to show up and be usable.

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