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Beginner

Cisco 3905 image downloading fail

Hi,

on new ip phone 3905 recieve a error "image downloading fail". Try reset to factory default. Didn't help. Any ideas?

Best regards.

43 REPLIES 43
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Hi,

Is CUCME o CUCM?

If is CUCME you can make a debug tftp events a look the output to diagnose the problem.

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Eugene, have you had your problem solved?

I have the same problem here.

I am using CUCM v.9

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This is response from TAC:

Hi,

Thanks for all the information. After the further investigation I found that you are hitting defect CSCue07538. Phone would fail to boot (Gets freeze) if it loose the connectivity with TFTP server while downloading the firmware version. The fix for this defect would be available in firmware release 9.4(1). You can use the following procedure as a workaround to recover the phone.

1. Run any TFTP server application (Like TFTPd32) on the PC and assign the IP address to as 192.168.1.100

2. Modify the DHCP server – Option 150 settings (TFTP server IP Address) to be 192.168.1.100 and also make sure that your IP Phones can reach the TFTP server

3. Keep the extracted vmlinuz file in the tftp folder ( File is attached with this email )

4. Reboot the phone so that it downloads the vmlinuz file

5. Once phone boots up, you can connect the phone in production network

Also u need file    vmlinuz

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Hi Eugene,

Would you be so kind to upload those files?

or maybe you could email me the vmlinuz files?

Thanks.

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i can email file. what's your e-mail address? i couldn't see it

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Hi Eugene,

I have the same problem with you. Could you please send those files to my email ?

muhammad.taufik.net@gmail.com

thanks.

Taufik

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Hey,

Im facing the same problem. Please can you send the

vmlinuz file here or on my email bzafirovska@gmail.com?

I would be grateful,Biljana.

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Would you be so kind to send vmlinuz file on my email spavlovich@gmail.com

Thank you, Saša.

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Hi,
Please Share the vmlinuz file at nandakumarnagala@gmail.com

Thank you,
N N Kumar
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Hey,

Im facing the same problem. Please can you send the

vmlinuz file here or on my email alexbulfon@gmail.com?

I would be grateful,
Alex

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This suggestion did work?

Greetings,

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Works, Great. Thanks.

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Thanks ..working fine now !

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Hi ,

Many new phone are facing this issue, my issue is first the phone is trying to download firmware from 10.10.24.2 (this is IP is not there in our network but we don't know from this ip comes)  fails and after some time it tries to download firmware from 192.168.1.100 and fails.

I have tried above procedure but it not working.

I have used tftpd64.452 and made DHCP with option 150 . But phones are not requesting for the IP.

But when i connect laptop it is receiving the IP from DHCP server.

Can some one help with details procedure.

Regards,

Velu S