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Beginner

cisco 6921 no miss call records

Hi,

on display it say 2 miss call and when I press softkey detail it say no miss call. Also when I go to calls, received and placed calls are list but miss are not recorded.

I update phone  firmware to latest wersion but still same!

cmterm-69xx-sip.9-3-1-5.cop.sgn

CCM 7.1.5

THX

Ivan

19 REPLIES 19
Participant

cisco 6921 no miss call records

Hi Ivan,

Could you please check if TFTP server configured on the phone. Or phone learning about TFTP.

If not you may be missing option 150.

Please do rate if the given information helps

Thanks

Beginner

cisco 6921 no miss call records

Hi Amrinder,

thx you for your replay. Option 150 was configured, tftp is restarted but still no same issue.

On other cisco phones 7941, 7911 works ok.

regards,

Ivan

Participant

cisco 6921 no miss call records

Hi Ivan,

could you please try to factory reset one of the phone and configure it again.

lets see if it record any miss call.

thanks

Cisco Employee

cisco 6921 no miss call records

Hi Ivan,

It seems that you are being affected by the following BUG: CSCua86581

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua86581

Though it mentions CUCM 8, it seems, that it has more to do with phone firmware.

There is an ES Patch available,so, if you open a TAc case, The Engineer should be able to provide you the same.

Thanks,

Som.

Participant

cisco 6921 no miss call records

Hi Ivan,

 

Just another thing to check

if you log to ur call manager and find that extension .

Under the line, there will be a tick box “Log miss call"

Please check if that ticked.

thanks

Beginner

cisco 6921 no miss call records

Hi,

thx everyone for help and replay. I am on short vacation and I am not on-line so sorry for not replaying.

Amrinderi I cant find that option?!?

THX

Ivan

Beginner

cisco 6921 no miss call records

Hi,

I download 9.2(4) firmware, upload it to tffp server, restart it, check on device-device settings -

Device Defaults Configuration is selected SCCP69xx.9-2-4-3, restart the phone but phone is not downgrading?

What did I miss? do I need to press any key?

THX,

Ivan

Collaborator

cisco 6921 no miss call records

Restart the TFTP Service.

Beginner

cisco 6921 no miss call records

i restart TFTP two times.... but nothing...

Beginner

cisco 6921 no miss call records

LRO = Large Receive Offload? Switch Setting and is enabled upon defaullt fixed in 4.1 pack 2.

Beginner

cisco 6921 no miss call records

Ethtool -k eth0 LRO= No

Beginner

cisco 6921 no miss call records

it upgrade from 9.0 to 9.3 with no problem, so I think is no problem with LRO. but i will check that option tomorrow on job...

Hall of Fame Community Legend

cisco 6921 no miss call records

Hi Ivan,

Just to verify that you used the "signed" files - as the phones will not downgrade

otherwise

cmterm-69xx-sccp.9-2-4-3.cop.sgn

Cheers!

Rob

"May your heart always be joyful
May your song always be sung" - Bob Dylan

Beginner
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