I've searched google for it, and now I turn to the Cisco support forums in search of a replacement part for the handset hook. The hook that holds the handset in place on our 6961 phones is getting broken or lost. I can't seem to find a Cisco part to replace the hook when it's lost or broken and it seems like a shame to have to buy another phone just to replace that little plastic part. Does anyone know if a replacement handset hook exists? It's the little tab you can flip around on the receiver to hold the handset against the phone. Thanks in advance for any help!
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I don't think you can replace that, in fact, most of the times for any kind of broken phone part, you have to RMA the whole phone.
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I reached out to my Cisco account team, and they put me in touch with a product specialist. The specialist was able to get a bag of 50 handset hooks shipped to me.