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Re: Cisco 7800 Series Phones - CUCME Support

Did anyone confirm MOH is working as well with the 7800 series phones?  Or is this not supported at this time?

Rising star

Re: Cisco 7800 Series Phones - CUCME Support

Jacqueline,

According to the data sheet, MOH is a supported feature.

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/data-sheet-c78-729488.html

Kelli Glass

Moderator for the Cisco Collaboration Community

Highlighted

Re: Cisco 7800 Series Phones - CUCME Support

Kelli,

Since there has been definite confusion around CME and the new 7800 and 8800 series phones.  I want to know if someone can confirm that MOH is working with these phones as I have an engineer who is running into this issue.  Thank you. 

Cisco Employee

Re: Cisco 7800 Series Phones - CUCME Support

moh is supported with 8831 and 78xx phone types

Thanks

Mili

Participant

Re: Cisco 7800 Series Phones - CUCME Support

Hi Mili,

I can register 7821  ip phone with CME 10.0 ,  I  can transfer, put Moh, and make conference by software

but I can´t see the corporate  directory, when I push directory button an  error mesage is displayed (XML Error [4]:parse error)

see attach file.

Also I can't pickup call ,  those two features are supported in this ip phone model with CME 10. ?

any option of Locale file  for this model

regards

Rising star

Re: Cisco 7800 Series Phones - CUCME Support

Filiberto,


This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where you will receive more appropriate feedback concerning your issue.


We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

Beginner

Re: Cisco 7800 Series Phones - CUCME Support

please enable ip http server on your cme router.

I had the same error message but got solved when i enabled ip http server on my cme

Beginner

Re: Cisco 7800 Series Phones - CUCME Support

Hi,

I tried to register my 7821 phones on a 2901 router, using IOS 15.4(2)T and Fast Track, but without success.... Could anyone send me a complete configuration example ?

Claude

Re: Cisco 7800 Series Phones - CUCME Support

Do any one having working configuration for 7821. Mine got registered but not able to pick calls using handset and speaker button , is able via softkey only.

Beginner

Re: Cisco 7800 Series Phones - CUCME Support

Could you send me your configuration ? I will tell you if I have the same problem

Re: Cisco 7800 Series Phones - CUCME Support

Mine is now working perfectly with CME 10, firmware got upgraded. please find the configuration below.

Please do rate if this helps:

voice register pool-type  7821
phoneload-support

!
voice register global
mode  cme
source-address 172.16.49.6 port 5060
max-dn 300
max-pool 150
load 7821 sip78xx.10-1-1SR1-4
authenticate register
authenticate realm all
timezone 31
tftp-path flash:
create profile
!
voice register dn  1
number 4301
name Agent 1
label Agent 1

voice register pool  1
id mac 3C08.F67A.A61A
type 7821
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 4301 password 123
codec g711ulaw
no vad
!

Beginner

Re: Cisco 7800 Series Phones - CUCME Support

Hi Mili,

As per your statement here, "78xx phone are supported with SRST 8.6 and above" I tried to configure a 78xx on CME 8.6 but even on the latest version of 15.1.4 M 10 I do not see the option available for a "voice register pool-type". Just wished to know if the above statement of your's still stand true?

Himank

Cisco Employee

Re: Cisco 7800 Series Phones - CUCME Support

what IOS router do you have ? 78xx Phones are supported on CME

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme11spc.html

Try downloading the latest CME version

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