We just deployed over 300 Cisco 7821 IP Phones in our cluster over the weekend. Most (not all) of our users are reporting that the softkeys are missing and that looks to be the case. I have reset the phone, manually set the Softkey template to Standard User. Not sure what else to try. Any ideas?
Firmware version: sip78xx.10-1-1SR1-4
CUCM Version: 184.108.40.20600-12
Figured it out. It turns out that if the "Disable Speakerphone" checkbox is checked in the Phone Configuration page, this will remove the Softkey options on the display.
I reported to this to TAC and they said that this normally greys out the softkeys but not removes them. So it appears to be a bug. Will report Bug ID once I have it.