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richb1971
Enthusiast

Cisco 7821 Parse Error [4] when accessing Corporate Directory

Hi,

Unable to access Corporate Directory, softkey template has changed (DND has appeared) and speakerphone volume slide bar doesn't display.

This happens intermittently on different phones and temporarily disappears if unplugged.

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9

 

Any suggestions?

 

Rich

17 REPLIES 17
shaikh ibrahim
Beginner

Hi Rich ;

           I am getting the same error with below  also i upgrade the firmware version  but still same

result. Did you find the solution  ?

 

CUCM Version:System version: 10.0.1.10000-24
Phone firmware:sip78xx.10-1-1-9  to sip78xx.10-2-1-12

 

Regards;

SHIB

Hi Shib,

 

Its an unresolved bug. Just this second come off the phone with TAC. The firmware provided to me (sip78xx.10-2-1-10) doesn't resolve the issue. Apparently Cisco are releasing a newer firmware this week hopefully.

 

:(

 

Rich

I was told the next firmware release for the 78xx isn't 'till the end of October

 

GTG

Please rate all helpful posts.

 I am afraid that they will ask to upgrade CM 10.5 ..:(

For a phone firmware upgrade? I find that hard to believe....

 

GTG

Please rate all helpful posts.

I have just upgraded to the latest firmware for this issue too & it has not made any difference. The test phone i have put the firmware in has returned the same error again.

 

Firmware Load No: sip78xx.10-3-1-12

 

This was rumoured to fix the issue previously but has not worked for me.

 

Anyone had anymore progress with this recently?

 

Any Help would be appreciated - J

For all those who have similar issues, the firmware version i was using (The latest one at the time) was not compatable with the United Kingdom locale, both User & Network. Setting these to United States resolved the issue.

Cisco TAC helped me resolve.

Load name - sip78xx.10-3-1-12 

HTH - Thanks to all for suggestions.

Shib,

 

We were already on CUCM10.5 when we experienced this :(

 

Rich

RIch ; Please elaborate more , still you are facing this problem.

Rich !

             Thanks for info , let me check with cisco will also update you .

 

Hi Rich ;

              Did you integrate  AD with CM ? because i fonund that after schedule re-sync   with AD, Most of the phones give this error .

 

SHIB

Hi Shib,

 

Yeah AD. No fix thus far. Hoping not to wait too long for next firmware....

 

Rich

Hi Rich ;

      I have received attached firmware version from Cisco  .i already uploaded

 in cucm and monitoring  now .Hope it will fix this issue. 

 

Regards;

Shib

Hi Shaikh,

Did this firmware resolve the issue with the 7821 not being able to access the Corporate Directory?

Also, I'm interested to know how you changed the firmware for the phone, to the firmware that you attached? Did you do this manually per phone, i.e. not via the CUCM since you did not have a COP file?

Regards
Scott

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