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Walkthrough Wednesdays
2004
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5
Helpful
2
Replies
John Mayer
Beginner

Cisco 7821 with CUCME 11.0 no call history shown

Hello

Actually i have 20 7821 SIP phone registered with Cisco2911 with IOS "c2900-universalk9-mz.SPA.156-2.T.bin" (CUCM v11) and phone firmware "SIP78xx.11-0-1-11" on all 7821 phones, everything is ok but i can not see the call history and missed calls on phones

when i call from phone to phone or from outside to phone , nothing show on the phone and also can not check it when i use the "Application--> Recents"

does anybody have same issue?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Deepak Rawat
Cisco Employee

https://supportforums.cisco.com/discussion/12947486/missed-call-recent-call-7821

Regards

Deepak

View solution in original post

Nadeem Ahmed
Cisco Employee

John,

Please check the CME compatibility matrix for 7821 and also 7821 running firmware version 11-0-1-11 recent call history won't work.

Here is DDTS id

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy11475

7821 CME Recents option under Settings not functioning 11-0-1-11
CSCuy11475
Description
Symptom:
Recents option under Settings will not work. Recent calls will not be accessible.

Conditions:
78xx phone running firmware 11-0-1-11

Workaround:
Downgrade to 10-3-1-12

Further Problem Description

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme11spc.html

Cisco Unified IP Phone 7821

 

cmterm-78xx.10-3-1-12

Br,

Nadeem

Br, Nadeem Please rate all useful post.

View solution in original post

2 REPLIES 2
Deepak Rawat
Cisco Employee

https://supportforums.cisco.com/discussion/12947486/missed-call-recent-call-7821

Regards

Deepak

View solution in original post

Nadeem Ahmed
Cisco Employee

John,

Please check the CME compatibility matrix for 7821 and also 7821 running firmware version 11-0-1-11 recent call history won't work.

Here is DDTS id

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy11475

7821 CME Recents option under Settings not functioning 11-0-1-11
CSCuy11475
Description
Symptom:
Recents option under Settings will not work. Recent calls will not be accessible.

Conditions:
78xx phone running firmware 11-0-1-11

Workaround:
Downgrade to 10-3-1-12

Further Problem Description

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme11spc.html

Cisco Unified IP Phone 7821

 

cmterm-78xx.10-3-1-12

Br,

Nadeem

Br, Nadeem Please rate all useful post.

View solution in original post

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