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Cisco 7841 IP Phone - How to have both the device and the plantronics headset ring at the same time

Our users are stating that they only hear the phone ring through their plantronic headset. The issue is they don't want to have to wear the headset all day in order to know if a call is coming in or not. Is there a way to configure both the phone and the headset to ring simultaneously?

 

Thanks in advance for the help!

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Beginner

Re: Cisco 7841 IP Phone - How to have both the device and the plantronics headset ring at the same time

Any help on this? Google search hasn't been helpful. Thanks in advance.

Enthusiast

Re: Cisco 7841 IP Phone - How to have both the device and the plantronics headset ring at the same time

How is the phone and the DN configured to accept the call?  If it is AutoAnswer w/ Headset then the phone will never ring and the call will just drop in on the user's headphone.  If it is not set to Auto Answer then the phone should be ringing.  Also, what is the DN set to for Ring Setting Phone Idle?  Make sure it is set to Ring (or default if the default is Ring) and not Disable.  Lastly you can test the functionality of the ringing to see if there is a change when the headset light is on vs off.  i.e. if you are in idle with the headset light lit and a call comes in, does it ring the phone outloud or only through the headset?  If only through the headset then turn off the headset until a call comes in (i.e. press the headset button to turn the light off).

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