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Cisco 7841 Replace an existing phone. Asking for Primary extension/PIN

Will Pettit
Beginner
Beginner

Hi, 

We have a few new (probably refurbished) 7841's that when you boot them up, ask for a Primary Extension and PIN as part of migrating a phone. 

We have never set up the phone migration settings. The phone is configured in CUCM.

I've tried resetting the settings, but it doesn't work.

 

Is there a quick fix for this?

 

Thanks

1 Accepted Solution

Accepted Solutions

If you are registering the phone manually by adding MAC address, i assume that the phone gets registered.

What if you press cancel option. Let me test this on my lab tomorrow.

 

 



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4 Replies 4

Thanks, we register them manually. I don't get an option to provision a new phone, so how do I get passed this?

If you are registering the phone manually by adding MAC address, i assume that the phone gets registered.

What if you press cancel option. Let me test this on my lab tomorrow.

 

 



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Hi, 

 

Ok, I am a complete idiot. I had a typo on the mac address. However, yes, pressing cancel does work. It wasn't working previously due to my stupidity! 

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