02-09-2016 07:37 AM - edited 03-17-2019 05:48 AM
Hello Everyone,
I am using CME-CUE with 7841 SIP phones. I have all the configurations done for the voicemail. When dialing into the voicemail, it starts with the prompt, " Welcome to CIsco Unity Express.......To record a new name press 1, to keep the recorded name press #." I doesn't take the keypad entry whether I press "1" or "#". The prompt continues and ends with the goodbye message. Please help.
02-09-2016 10:44 PM
Please share the configuration.
- Vivek
02-10-2016 03:25 AM
This looks like a DTMF configuration issue. For DTMF to work, you need the following
1. Configure DTMF for the phone
voice register pool xx
dtmf-relay rtp-nte sip-kpml
2. Configure DTMF on the dial-peer to CUE
!
dial-peer voice xx voip
session protocol sipv2
dtmf-relay rtp-nte
codec g711u
3.Configure DTMF in CUE
ccn subsy sip
dtmf-r rtp
02-10-2016 03:43 AM
02-10-2016 04:10 AM
Hi Vivek,
Yes it does.
02-10-2016 05:01 AM
02-10-2016 05:11 AM
Here you go
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmadmin_book/syscmp.html#wp1011720
As of five years ago, this threads indicates that it supports rfc2833
https://supportforums.cisco.com/discussion/11189151/cmecue-sip-phones-dtmf-relay
02-10-2016 05:54 AM
02-10-2016 06:26 AM
Thanks Ayodeji. I actually had the dtmf configurations mentioned above. To solve this issue I actually had to go the voice register pool XX and add dtmf-relay rtp-nte. I thought that would be by default. But I still have the MWI notification issue. I cant get the lamp or the envelope sign on when someone leaves a voice message. I am using SIP unsolicited method.
!
sip-ua
mwi-server ipv4:x.x.x.x expires 3600 port 5060 transport udp unsolicited
(where x.x.x.x is the ip add of the unity express)
On the Unity Express side I have
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 10
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
Moreover I have created two dn's for mwi on and off under telephony service.
ephone-dn 19
number 8000.... no-reg both
mwi on
!
ephone-dn 20
number 8001.... no-reg both
mwi off
-------------------------------------------------------------------------
# sh ccn subsystem sip
SIP Gateway: x.x.x.x (IP add of the CME router)
SIP Port Number: 5060
DTMF Relay: sip-notify,sub-notify
MWI Notification: unsolicited
MWI Envelope Info: enabled
Transfer Mode: bye-also
Transfer Timeout : 6
SIP RFC Compliance: Pre-RFC3261
02-10-2016 06:49 AM
You don't need mwi dn if you are using unsolicited. I believe this is used for outdial..the old method
You need mwi configured on the DN of the phone..
voice register dn xx
mwi
02-10-2016 07:00 AM
I took off the ephones. Still no luck.Is there anything I need to do beside this?
voice register dn 1
number 1001
call-forward b2bua busy 500
call-forward b2bua mailbox 500
call-forward b2bua noan 500 timeout 18
name Phone 1
label Phone 1
mwi
!
voice register dn 2
number 1002
call-forward b2bua busy 500
call-forward b2bua mailbox 500
call-forward b2bua noan 500 timeout 18
name Phone 2
label Phone 2
mwi
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