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Walkthrough Wednesdays
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tommy_floyd
Beginner
Beginner
‎08-11-2015 12:17 PM
‎08-11-2015 12:17 PM

Cisco 7861 IP Phone-- No Line presence on third line from Top

We have recently deployed Cisco 7861 phones for our Retail/Wholesale counters and beginning to see trend that no lines will ring on third line of phone.   I did see the following Bug ;; has anyone else seen this?  Any "other known" workaround other than not using lines 2 and three?

 

Thanks

 

Tommy Floyd

tommy_Floyd@genpt.com

CSCuj04272

There's no line info for the 2nd, 3rd... lines on 7861.
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Manish Gogna
Cisco Employee
Cisco Employee
‎08-11-2015 10:46 PM
‎08-11-2015 10:46 PM

Hi Tommy,

This seems to be the correct bug but it is still in Open state and there is no workaround available. You may raise a TAC case to ling the bug with the SR and also check for ETA for the fix.

 

Manish

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