cisco 7925 Unable to change "Web Access" to "Full"

[amirgolan]

hi all,

i need to change the "Web Access" field to "Full".

when i changed it and click "Save", after refresh that field doesn't change to "full" and stay on "Read Only"

i'm loged in whith an administrator user.

CUCM ver7.1

thanks.

[Aman Soi]

Hi,

Are u following the below procedure:

Setting Configuration Privileges for the Phone Web Page

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To make changes to the phone by using the web page, you must use Cisco Unified Communications Manager Administration to enable Web Access and Phone Book Web Access.

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To allow configuration privileges, follow these steps:

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Procedure

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Step 1 Log into Cisco Unified Communications Manager Administration.

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Step 2 Search for the phone in Cisco Unified Communications Manager Administration by choosing Device > Phone and enter search information such as the DN.

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Step 3 Click on the DN of the phone that you want to set the privileges.

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Step 4 Open the Phone Configuration window, scroll down to Product Specific Configuration Layout, and enable these privileges:

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•In the Web Access field, select Full from the drop-down menu.

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•In the Phone Book Web Access field, select Allow Admin.

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Step 5 Click Save to make the change.

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Step 6 You must reset the phone to enable configuration privileges on the web pages for this phone.

regds,

aman

[amirgolan]

hi,

i did it but still unable to change.

on cisco 7921 i am able to do it.

[Aman Soi]

HI,

I was just referring this bug found in call manager 7.1.3

CSCtd92600 Bug Details

Apply Config to 7921/7925 sometimes failed

Symptom:UCM sometimes does not send 'Reset' message to the phone after clicking Save, Apply Config buttons. Conditions:When changing the paramester value from Phone Configuration page for 7921/7925, after clicking Save, Apply Config and OK buttons, I observed the phone sometimes did not restart to update the configuration. I used sniffer to capture the traces and found UCM sometimes did not send "Reset" message with reset type 'DEVICE_RESTART" to the phone. This issue could happen when the phone was in idle. It's also easy to reproduce if did 'Apply Config' when the phone was in active call. Workaround: Restart the phone from CUCM. can u restart phone and update?

regds,

aman