Re: Cisco 7937

chingkiatlee · ‎05-06-2011

Did anyone configure the Cisco 7937 conference phone in a meeting room where surround with glass wall?

frlindse · ‎05-12-2011

Hi Lee,

Not sure what you are wanting help with? Is this 7937 registered to CUCM or CME?

chingkiatlee · ‎05-12-2011

Hi Flindse,

Ya. My cisco 7937 is registered in cucm 7.1(5b). It running on MCS 7835-l3 server.

Any idea?

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Centronix · ‎05-13-2011

Yes, but I'm not sure I understand what the problem is. Please clarify

chingkiatlee · ‎05-13-2011

Hi Centronix,

My problem is my customer having a conference room 16 x 32 ft with cisco 7937 installed on the middle of the room.

But this room is cover with surrounding glass cause of design (2 side transparent glass and 2 side board glass)

So when the time we make the conference call, the called party always received the echo sound when the calling party spoke.

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markhayek · ‎05-13-2011

certain load versions of the 7937 have remote microphone sensitivity problems that cause sound quality problems. ask TAC about a newer load that addresses the remote mic issues. it resolved our problems with large conf rooms with lots of reverb, causing the mics to pick up too much of the sounds.

chingkiatlee · ‎05-13-2011

Hi Markhayek,

What is the version do you faced this problem?

What is the version are you currently using?

Thank you

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markhayek · ‎05-16-2011

it was occurring in load 1.3-4 we are now using 1.4.2-75. BUt we are having some DHCP issues, see my other post last week.

chukkaedovia · ‎10-18-2011

Hi Markhayek,

I seem to be having the same problem of remote mic sensitivity. After upgrading the your 7937 to load 1.4.2-76, did you manage to fix the DHCP issue.

I need to do an upgrade to this (1.4.2-76) version but i want to know if the dhcp issue is a bug with this version of firmware for the 7937.

Thanks.

chingkiatlee · ‎10-18-2011

Dear all,

After I upgraded latest version, the problem seems like still there.

But I do not have the dhcp issue.

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