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Cisco 7941 began restarting about every 24 hours

craign1143
Level 1
Level 1

Hi

Looking for places to look for a 7941 that reportedly restarts every 24 hours (approx).   

server is 7828H3-K9/BE Call Manager is 6.1.4

thanks

Craig

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Look at the cause logged in the app logs from the server.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Found something   File Not Found : CTLFile.tlv 

NOT 12:31:08.092213 SECD: setSecMode: sec mode set to NONE (was NONE)

NOT 12:31:08.777920 SECD: clearSRSTList: cleared all SRST entries

ERR 12:31:08.801761 SECD: EROR:addSRST: ** no CTL, can't trust Config file

ERR 12:31:08.803093 SECD: EROR:handleAddEntityReq: add entity FAILED, SRST ip<172.16.0.2> dns certFile

WRN 12:31:09.062237 SECD: WARN:cancelCapfOp: CAPF not in use, user cancel ignored

NOT 12:31:09.063207 SECD: clearCapfList: CAPF table cleared

ERR 12:31:09.073473 SECD: EROR:addCapfEntry: phone has no CTL, can't use CAPF

NOT 12:31:09.118194 JVM: Startup Module Loader|cip.cfg.r:? - CUCM in config file: #0 XmlCallAgentObject: IPv4-name=[172.16.0.10] IPv6-name=[] port=2000 priority=0

NOT 12:31:09.120608 JVM: Startup Module Loader|cip.cfg.r:? - CUCM in config file: #1 XmlCallAgentObject: IPv4-name=[] IPv6-name=[] port=0 priority=32767

NOT 12:31:09.122735 JVM: Startup Module Loader|cip.cfg.r:? - CUCM in config file: #2 XmlCallAgentObject: IPv4-name=[] IPv6-name=[] port=0 priority=32767

NOT 12:31:09.124905 JVM: Startup Module Loader|cip.cfg.r:? - CUCM in config file: #3 XmlCallAgentObject: IPv4-name=[] IPv6-name=[] port=0 priority=32767

NOT 12:31:09.127000 JVM: Startup Module Loader|cip.cfg.r:? - CUCM in config file: #4 XmlCallAgentObject: IPv4-name=[] IPv6-name=[] port=0 priority=32767

ERR 12:31:09.132097 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv6 Address with hostname

NOT 12:31:09.136419 JVM: Startup Module Loader|cip.cfg.r:? - Config processConfigNoError() result code=CONFIG_FILE_NO_CHANGE

  not sure what that means though as I am but a novice

Message was edited by: Craig Niedringhaus