11-29-2018 05:50 AM - edited 03-17-2019 01:47 PM
Dear all,
I did a hard erase all ,on a new 7941 Phone now it looks like a zombie
nothing happens when I start the Phone for a moment the lights flash and this is followed by a blanc display screen
can anyone show me a workaround to get this new Phone working again
thanks for all the feedback in advance
best regards
FUJIFCB
11-29-2018 08:15 AM - edited 11-29-2018 08:20 AM
Hello,
If you are you able to get to Advanced Network Settings in order to assign IP address of TFTP server (ie the CUCM) and you are sure that it is connected on the voice Vlan and still the phone doesnt register/respond, then you may need to consider contacting Cisco for RMA.
G
11-30-2018 12:01 AM
no access to the settings,
when we boot the device some lights go on and out but no boot or display
11-30-2018 03:16 AM
No other suggestion from me, than RMA the device.
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