Cisco 7942 IP Phone

[kishorepv]

Hi All,

     I am facing the intermittent problem only for 1 cisco ip phone 7942g.If i pick up the recevier i am not able to answer it.If i press answer button also notable to do it.I have replaced the cisco ip phone and changed to different port,I am getting the same issue.This issue is intermittent issue.

[ronpatel]

Hi

No Known bug for this. Try to upgrade your firmware and see if issue gets resolved.

regards

Ronak Patel

Rate helpful posts by clicking stars below the answer.

[kishorepv]

Hi Ronak

I have upgraded the new firmware also still the same problem persists.

Regards

Kishore

[ronpatel]

Hi

What is the CUCM version and firmware you are running.

Reagrds

Ronak Patel

[kishorepv]

Hi Ronak,

Please find the details

SCCP42.9-1-1SR1S

System version: 7.1.5.32900-2

Regards

Kishore

[ronpatel]

Hi,

Try raising TAC case and see if you get replacement for it. I suspect hardware defect.

Regards

Ronak Patel

Rate helpful posts by clicking stars below the answer.

[Rob Huffman]

Hi Kishore,

Just to add a note to the good tips from Ronak (+5) I think it's probably related to the 9.1.1 Firmware.

Here are 3 related bugs;

CSCti17718 - No dialtone while setup a new call with handset offhook

CSCti13009 - Phone can't answer the call by offhook or press headset/speaker

CSCti49760 - Incoming call cannot be answered the first time by offhook

I would try upgrading the firmware on one of the trouble phones to see if it fixes the issue. The latest available is;

File Name:

cmterm-7942_7962-sccp.9-2-3.cop.sgn

Here's the ReadMe;

http://www.cisco.com/web/software/282074289/56960/cmterm-7942_7962-sccp.9-2-3-readme.html

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen