Cisco 7942 not getting accurate time from CUCM 10.5

[rramlal]

Hi All,

I have a cisco 7942 phone that is 4hrs ahead in the time. Also a cisco 7821 is getting the correct time. I check the phone load and its not getting the correct phone load from the call manager. It keeps getting "auth fail" when trying to download. I suspect it is related to the phone loads. Can someone advise how I can force the phone to get the phone loads from the cucm?

[Charles Hill]

What  is the current 7942 firmware and what should the 7942 firmware be?

*******************************

According to the compatibility matrix below, the firmware version should be  9.3(1) SR4. 

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

If you have recently upgraded there may be a firmware upgrade that is needed before you can jump to 9.3(1)SR4.

[johnd2310]

HI,

What is the current phone load on the phone? Try going back to 8-3-3SR2S for that particular phone and then move to the current default set in the call manager.

Thanks

John