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Cisco 7960 IP Phone not registering with CME: Uploaded firmware correctly.

Anupam Singh
Level 1
Level 1

Hi

CIsco 7960 IP Phone was upgraded firmware from sccp to sip.  It has taken firmware correctly but not registering with CME on the local router. I configured Voice register global, voice register dn, voice register pool.  All phones are taking extention numbers configured 5000, 5001, 5002. But not registering with CME so that I can make internal calls each other. when I reload CME router, phones are not reloading itself. All phones have taken IP from DHCP pool and even extensions but not registered.

Please suggest me configuration to register phones with CME. Do I need to register it to sip registrar server to make call on other extendions on the same LAN?

 

Status Message On IP 7960 Phone:

W310 12 error(s) Parsing

SIPDefault.cnf

W320 5 error Parsing

SIPP0002B9AFC0F7.cnf

W360 no DNS server Active

E600 REG send failure

REGISTER

E102 MISC Error: No Time

server

W350 invalid proxy_backup

W351 invalid proxy_emergency


 

        
CME# sh voice register pool all
 Pool Tag 1
Config:
  Mac address is 0003.6B54.BCD9
  Type is 7960
  Number list 1 : DN 1
  Proxy Ip address is 0.0.0.0
  DTMF Relay is disabled
  Call Waiting is enabled
  DnD is disabled
  Video is disabled
  Camera is disabled
  Busy trigger per button value is 0
  keep-conference is enabled
  registration expires timer max is 600 and min is 60
  username redoq password redoq123
  dialplan tag is 1
  Lpcor Type is none

  blf call list is enabled

  Transport type is udp
  service-control mechanism is not supported
  Registration method: per line
  Privacy feature is not configured.
  Privacy button is disabled
  Reason for unregistered state: 
   No registration request since last reboot/unregister


Dialpeers created:

Statistics:
  Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register 
           after last unregister : 0 
    Last register request time   : 
    Last unregister request time : 
    Register success time        : 
    Unregister success time      :


 Pool Tag 2
Config:
  Mac address is 0030.94C4.5009
  Type is 7960
  Number list 1 : DN 2
  Proxy Ip address is 0.0.0.0
  DTMF Relay is disabled
  Call Waiting is enabled
  DnD is disabled
  Video is disabled
  Camera is disabled
  Busy trigger per button value is 0
  keep-conference is enabled
  registration expires timer max is 600 and min is 60
  username redoq1 password redoq123
  dialplan tag is 1
  Lpcor Type is none

  Transport type is udp
  service-control mechanism is not supported
  Registration method: per line
  Privacy feature is not configured.
    Privacy button is disabled
  Reason for unregistered state: 
   No registration request since last reboot/unregister


Dialpeers created:

Statistics:
  Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register 
           after last unregister : 0 
    Last register request time   : 
    Last unregister request time : 
    Register success time        : 
    Unregister success time      :


 Pool Tag 3
Config:
  Mac address is 0002.B9AF.C0F7
  Type is 7960
  Number list 1 : DN 3
  Proxy Ip address is 0.0.0.0
  DTMF Relay is disabled
  Call Waiting is enabled
  DnD is disabled
  Video is disabled
 --More--           Camera is disabled
  Busy trigger per button value is 0
  keep-conference is enabled
  registration expires timer max is 600 and min is 60
  username redoq2 password redoq123
  dialplan tag is 1
  Lpcor Type is none

  Transport type is udp
  service-control mechanism is not supported
  Registration method: per line
  Privacy feature is not configured.
  Privacy button is disabled
  Reason for unregistered state: 
   No registration request since last reboot/unregister


Dialpeers created:

Statistics:
  Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register 
           after last unregister : 0 
    Last register request time   : 
    Last unregister request time : 
    Register success time        : 
    Unregister success time      : 
         

 
   


RedoqCME(config)#voice register global
RedoqCME(config-register-global)#reset
No contact info available for pool 1.
No contact info available for pool 2.
No contact info available for pool 3.
No contact info available for pool 4.


RedoqCME(config-register-global)#^Z
RedoqCME#sh run
Building configuration...


Current configuration : 9361 bytes
!
! Last configuration change at 17:04:55 UTC Sat Aug 9 2014 by redoq
! NVRAM config last updated at 14:46:12 UTC Sat Aug 9 2014
! NVRAM config last updated at 14:46:12 UTC Sat Aug 9 2014
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname RedoqCME
!
boot-start-marker
boot-end-marker
!
!
!
no aaa new-model
!
network-clock-participate wic 0 
!
no ipv6 cef
ip source-route
ip cef
!
!
!
ip dhcp excluded-address 10.10.1.1 10.10.1.10
ip dhcp excluded-address 10.15.1.1 10.15.1.10
!
ip dhcp pool DATA
 network 10.10.1.0 255.255.255.0
 default-router 10.10.1.1 
!
ip dhcp pool VOICE
 network 10.15.1.0 255.255.255.0
 default-router 10.15.1.1 
 option 150 ip 10.15.1.1 
!
!

!
multilink bundle-name authenticated
!
!
!
!
isdn switch-type basic-net3
!
!
trunk group ext
!
crypto pki token default removal timeout 0
!
!
voice-card 0
 codec complexity high
!
!
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
  h225 timeout ntf 500
  call preserve 
  h245 caps mode restricted
 modem passthrough nse codec g711ulaw
 sip
  registrar server expires max 600 min 60
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
 codec preference 3 g729r8
!
voice class h323 1
  h225 timeout tcp establish 3
!
!
voice register global
 mode cme
 source-address 10.15.1.1 port 5060
 max-dn 20
 max-pool 10
 load 7960-7940 P0S3-07-5-00
 call-forward system redirecting-expanded
 tftp-path flash:
 create profile sync 000164329254815A
 network-locale GB
 network-locale 1 GB
 network-locale 2 GB
!
voice register dn  1
 number 5000
 name SIP 1
 allow watch
!
voice register dn  2
 number 5001
 allow watch
 name SIP 2


voice register dn  3
 number 5002
 allow watch
 name SIP 3
!
voice register dn  4
 number 5003
 allow watch
 name SIP 4
!
voice register dialplan 1
 type 7940-7960-others
 pattern 1 5...
 pattern 2 5000
 pattern 3 5001
 pattern 4 5002
 pattern 5 5003
!
voice register dialplan 2
 type 7940-7960-others
 pattern 2 01782......
!
voice register pool  1
 id mac 0003.6B54.BCD9
 type 7960
 number 1 dn 1
 dialplan 1
 presence call-list
 username redoq password redoq123
 codec g711ulaw
!
voice register pool  2
 id mac 0030.94C4.5009
 type 7960
 number 1 dn 2
 dialplan 1
 username redoq1 password redoq123
!
voice register pool  3
 id mac 0002.B9AF.C0F7
 type 7960
 number 1 dn 3
 dialplan 1
 username redoq2 password redoq123
!
voice register pool  4
 id mac 0003.6B75.A91C
 type 7960
 number 1 dn 4
 dialplan 1
!
voice hunt-group 1 sequential
 final 5003
 list 5000,5001,5002
 timeout 20 
 pilot 5900 
!
!
!
!
!
license udi pid CISCO2911/K9 sn xxxxxxxxxxxxxxx
license boot module c2900 technology-package securityk9
license boot module c2900 technology-package uck9
license boot module c2900 technology-package datak9
hw-module pvdm 0/0
!
!
interface Embedded-Service-Engine0/0
 no ip address
 shutdown
!
interface GigabitEthernet0/0
 ip address 1.1.1.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
 duplex auto
 speed auto
!
interface GigabitEthernet0/1
 no ip address
 duplex auto
 speed auto
!
interface GigabitEthernet0/1.1
 encapsulation dot1Q 1
 ip address 10.1.1.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
!
 interface GigabitEthernet0/1.10
 encapsulation dot1Q 10 native
 ip address 10.10.1.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
!
interface GigabitEthernet0/1.15
 encapsulation dot1Q 15
 ip address 10.15.1.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
!
interface GigabitEthernet0/2
 no ip address
 shutdown
 duplex auto
 speed auto
!

!
!
!
!
router eigrp 100
 network 10.0.0.0
!
ip forward-protocol nd
!
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 36000 requests 10000
ip http path flash:gui
!

!
!
!
!
!
tftp-server flash:P0S3-07-5-00.bin
tftp-server flash:P0S3-07-5-00.loads
tftp-server flash:P0S3-07-5-00.sb2
tftp-server flash:P003-07-5-00.sbn
tftp-server flash:OS79XX.TXT
!
control-plane
!
!
voice-port 0/0/0
 input gain 4
 compand-type a-law
 cptone GB
 timeouts call-disconnect 5
 timeouts wait-release 5
 connection plar 5900
 bearer-cap Speech
!
 voice-port 0/0/1
 input gain 4
 compand-type a-law
 cptone GB
 timeouts call-disconnect 5
 timeouts wait-release 5
 connection plar 5900
 bearer-cap Speech
!
voice-port 0/2/0
 supervisory disconnect dualtone pre-connect
 supervisory answer dualtone sensitivity high
 no battery-reversal
 soft-offhook
 input gain 4
 cptone GB
 timeouts call-disconnect 5
 timeouts wait-release 5
 connection plar opx 5000
 impedance complex2
 bearer-cap Speech
 caller-id enable

!
mgcp profile default
!
!

 
!
!
presence
presence call-list
!
sip-ua 
!
!
!
gatekeeper
 shutdown
!
!
!
line con 0
 password ********
 login
line aux 0
line 2
 no activation-character
 no exec
 transport preferred none
 transport input all
 transport output lat pad telnet rlogin lapb-ta mop udptn v120 ssh
 stopbits 1
line vty 0 4
 exec-timeout 0 0
 privilege level 15
 password *******
 logging synchronous
 login local
 transport input all
 transport output all
!
scheduler allocate 20000 1000
end
 

18 Replies 18

Hi Suresh,

I have already done these steps. It still showing same. no registration request.

 

 

 

Hi

I got solution. There was no issue with configuration  on router. It was compatibility issue of firmware and CME versions. CME 7.1 loaded in this c2900 router is not compatible for SIP. It does work fine for SCCP.

Compatible plateform, software for CME7.0:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.html

Compatible plateform, firmware, software for CME8.6:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme86spc-htm.html

 

Thank You for all your support guys. 

Regards

oh i thought you are running CME 8.6, i saw that in your  "sh voice register global".

isnt it?

 

anyways glad it worked, +5 for sharing the resolution.

 

regards

Chintan

Thanks Chintan, I think the version showing in output is indicated for voice register global command line version to support on c2911. Not very sure bacause I was running cms 7.1 for last 2 years. I installed cme 8.5 but the output of the command was same version 8.6. Regards