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Abhishek Singh
Cisco Employee

Cisco 7961G firmware upgrade stuck

2 -7961 G phones that were to be upgraded to SCCP41.9-2-3S via step upgrade from SCCP41.8-4-3S. Firmware file is on the server.

copied SCCP41.8-4-3S on device page option- phone load name-rebooted the phone. But it remaines stuck on base versionSCCP41.8-2-1S. Unplugged and plugged the cable of the phone.Did not help. These steps used to work till yesterday (as file is there on the server).Please can someone guide on what we might be missing.

Phone 7961G. CCM version : 8.x

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Whatever level you reach getting better never stops -- Sachin Tendulkar
1 ACCEPTED SOLUTION

Accepted Solutions

You need to restart the tftp service on all the servers running it. You also need to install the cop files on all the servers in the cluster

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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View solution in original post

16 REPLIES 16

Have you installed the cop file for firmware SCCP41.8-4-3S on your CUCM server? After installing it, did you restart yout TFTP service on CUCM?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Abhishek Singh
Cisco Employee

The COP file has been installed. TFTP has not been started yet.

Sent from Cisco Technical Support Android App

Whatever level you reach getting better never stops -- Sachin Tendulkar

You need to restart the tftp service on all the servers running it. You also need to install the cop files on all the servers in the cluster

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Hi Aokanlawon,

Update - As suggested we would be confirming again and in case not available would upload the the .cop file on all the nodes in the cluster. Wanted your suggestion whether the below mentioned path for step upgrade is correct or does it need to be something else:

SCCP41.8-2-1S(current base version) ------ > SCCP41.8-4-3S ( intermediate version ) ---- > SCCP41.9-2-3S . ( device default).

Also the availbility of the .COP file has to be done via the OSadmin , correct ?? Can you confirm the exact location for checking the same? Thanks.



Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar

Yes this is correct. And yes you upload the cop file via OS admin

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Thanks Aman, have completed this step.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Hi Aokanlawon,

The device default has been finally set up on the phone- and it is registered- reason was that the file was not all on the nodes ( and as the DHCP) registers the phone to any of the CM servers, and since you so correctly pointed out- we placed the . cop on all of them, calls are flowing for now. But there is one issue still left..the device ip address >> does not show the device page yet. till the intermediate version, it used to show, but for the last 30 minutes>> the page is not opening.

Do we restart Tomcat or any other service for same, or are we still missing a thing yet. Thanks.

Note: Have not started the TFTP yet.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar

Enabled Access to Phone web page - on Device Page.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar

Bingo it worked, as soon it was enabled and reset ( over ride settings option got enabled - by default) and we had the web page coming.. Thanks for all the patience and the help , Aokanlawon - much appreciated.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar

You are welcome my friend..keep learning , keep growing, the only key to success.

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Hi Aokanlawon

Hope you are doing well...I like to know more on this

1. Can you please tell me what is the diffrence between Firmware load and .COP file.

2. Do i need to load the Firmware file and .COP on all the servers in the cluster even though the phone is registered to a perticular cucm server.

Pramoth

The .cop file has the firmware load required by your phone. Yes you need to, the reason is because in the future the phone may not be registered to this server. Things can happen and you can move the phone around...or the active server may fail and the phone needs to re-register to another server..hence you need to ensure that all the servers in the cluster have the firmware installed

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Thank you aokanlawon.

As alway you have been very helpfull.

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