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cisco 7962g won't show missed call

Level 1
Level 1

I have cisco CP-6921 , CP-7925G-E-KP and CP-7962G.

But the 7962g is the only one who does not show antendidos list of numbers, missed, corporate directory.

In phone settings at CCM log of missed calls this asset.

I've been watching all the settings and it's all right. The services are all active and corrrer.

all the links are correct.

I can not identify what the problem is.

11 Replies 11

Warren Chang
Level 1
Level 1

Hi Ricardo check to see if the


Log Missed Calls is checked in all phone settings.

Level 8
Level 8


 On the Phone please delete the ITL  by pressing settings button
>>>security configuration>>Trust list >> ITL file. Please delete it and reset the phone.

Ronak Patel

Please rate helpful posts by clicking stars below the answer.
Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Hi Ronak,


On the Phone please delete the ITL  by pressing settings button >>>security configuration>>Trust list >> ITL file. Please delete it and reset the pho


Now every time you select an option. Ex. Corporate Directory. appears "Select Service..."


Ricardo Cabral


Thanks for the information. This did work for me after upgrading 796x phones to version 9.2.3S from 8.5.3S. The missed and received calls did not work after the upgrade. I am afraid to ask, but can this only be done at the physical phone, or with a program that lets you control the phone like you are physically on it?


I just checked the corporate directory after removing the ITL and it now no longer works. It says file not found. This was working prior to removing the ITL.


No missed/received calls

corp directory fine

remove ITL

missed/received calls fine

no corp directory

I can't win on this one!!!


I upgraded a 7962G to version and now have both the missed/received/placed call logs and corporate directory. I did have to open TCP port 2445 for the corporate directory to work with this version.



I have same issue on all phone...

it's a phone system not in production yet, that I have done a bulk import of all configuration ( Be5K to Be6K )

I deleted the CTL / factory reset / try brand new phones /   different modle =  allways same thing

I see the " Select Service ..."   on all option under the "Directory Button"

I suspect that the bulk import something wrong.. but not sure what..

anyone ?

thanks guys !

Hello everyone,

You are maybe hitting bug CSCtx59395.

Have a good day.

This bug fix our issue,

I just change removed the NULL  and put all services Empty   it worked

Thanks Eric,

Level 4
Level 4

Make sure Alternate TFTP is not set to 'yes'.  This was my problem.