Cisco 7965 doesn't show Corporate directory option

[Bhavani Sankar]

Hi All,

I have a problem with cisco 7965 IP phones related to corporate directory. I am not even able to view the Corporate directory option in 5th position. I am only able to view personal directory. Kindly suggest.

IP phone version SCCP45.9-3-1SR1-1S

System version: 8.5.1.11900-21 Unrestricted

Regards

Sankar.

[Stephen Welsh]

That sounds like it may be an ITL Issue, try deleting the ITL File from the phone and see if that fixes it.

To delete the ITL File it's:

Settings > 4 > 5 > 2 > More > Erase

Note: The phone settings need to be unlocked first.

Thanks

Stephen

[Bhavani Sankar]

Hi Stephen,

Basically ITL file deletion would help out only if we get an error" Host not found" when we click "Corporate Directory". Correct me if i am wrong. My issue is, I am not able to find the "Corporate Directory " option itself.

Regards

Sankar.

[m.batts]

Have you checked the enterprise parameters for the directory and also on the phone.

should something like

https://ipaddress/ccmcip/xmldirectory.jsp

[Bhavani Sankar]

Hi m.batts,

All the config is in place. I am also able to view the URL in Phone also.This issue is only for one of the Device pool in UK. Remaining are fine.

Regards

Sankar.

[Ayodeji Okanlawon]

Does this affect all the phones or just one phone?

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[Bhavani Sankar]

Hi Aokanlawon,

This issue is only for one of the Device pool in UK. Remaining are fine.

Regards

Sankar.

[Ayodeji Okanlawon]

Can you use the command below from a windows machine to download th econfig file for one of the phones and attach here..

tftp -i 10.1.1.1 get SEP0000DEADBEEF.cnf.xml -----change the ip and mac address to  match yours

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Bhavani Sankar]

Hi Aokanlawon,

To download that file from the phone i am facing problem as i am in India Vlan and the phone is in UK Vlan.I am also not able to download the file from my desk phone as well.

Regards

Sankar.