Cisco 7965 hardware rev 15 is not supported on CME?

[Leo Salcie Tejeda]

Hi everyone,

I have a doubt regarding CME supported firmware. I'm running CME 8.6 on Cisco Router 2811.

For 7965 and 9971 phones running CME 8.6, Cisco recommend to run Firmware SCCP45.9-1-1SR1S.loads and sip9971.9-1-1SR1.load but phone with hardware revision 12.0 and higher doesn't support firmware earlier than Release 9.3(1)SR1.

Today I downloaded firmware  cme-153-2Tv1.rar recomended for CME 10.5 (already know is not supported on 2811) but firmware attached are SCCP45.9-2-1S.loads and sip9971.9-2-2SR1-9.loads, they are earlier than Release 9.3(1)SR1.

Am I missing something? Doesn't CME support new phone hardware or file name is not related with firmware version?

Cisco Unified CME 8.6 Supported Firmware, Platforms, Memory, and Voice Products

Cisco Unified IP Phone7945G and 7965G

apps45.9-1-1TH1-16.sbn  cnu45.9-1-1TH1-16.sbn   cvm45sccp.9-1-1TH1-16.sbn  dsp45.9-1-1TH1-16.sbn   jar45sccp.9-1-1TH1-16.sbn  SCCP45.9-1-1SR1S.loads*  term45.default.loads    term65.default.loads

Cisco Unified IP Phone9971

--

dkern9971.100609R2-9-1-1SR1.sebn  kern9971.9-1-1SR1.sebn  rootfs9971.9-1-1SR1.sebn  sboot9971.031610R1-9-1-1SR1.sebn  skern9971.022809R2-9-1-1SR1.sebn  sip9971.9-1-1SR1.loads*

Cisco CallManager Express 10.5 Supported Firmware, Platforms, Memory and Voice

Cisco Unified IP Phone7945G and 7965G

SCCP45.9-2-1S.loads apps45.9-2-1TH1-13.sbn cnu45.9-2-1TH1-13.sbn cvm45sccp.9-2-1TH1-13.sbn dsp45.9-2-1TH1-13.sbn jar45sccp.9-2-1TH1-13.sbn term45.default.loads term65.default.loads

Cisco Unified IP Phone9971

--

dkern9971.100609R2-9-2-2SR1-9.sebn kern9971.9-2-2SR1-9.sebn rootfs9971.9-2-2SR1-9.sebn sboot9971.031610R1-9-2-2SR1-9.sebn sip9971.9-2-2SR1-9.loads skern9971.022809R2-9-2-2SR1-9.sebn

Phone	Hardware Version
Cisco Unified IP Phone 7942G	15.0 and higher
Cisco Unified IP Phone 7962G	15.0 and higher
Cisco Unified IP Phone 7945G	13.0 and higher
Cisco Unified IP Phone 7965G	13.0 and higher
Cisco Unified IP Phone 7975G	12.0 and higher

Phones manufactured with these hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.

[Rob Huffman · Accepted solution]

Hi Leo,

Hope all is well my friend!

The docs like this one for CME only show the recommended firmware at the time the CME version was released. You would be fine to download and install a newer firmware like 9-3-1sr4 or higher that can support the 7965's with hardware rev 15. These docs are not updated to reflect new firmware versions.

Just use the .zip firmware file from this path;

Downloads Home

Products

Collaboration Endpoints

IP Phones

Unified IP Phone 7900 Series

Unified IP Phone 7965G

Skinny Client Control Protocol (SCCP) Software-9.3(1)SR4

Cheers!

Rob

[Leo Salcie Tejeda]

Thanks Rob my friend! As always an excellent answer(+5).

Regards

[techdata]

Greetings All

[Rob Huffman]

Hi Leo,

Always a pleasure buddy!

Cheers!

Rob