cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

64435
Views
100
Helpful
48
Replies
VIP Mentor

Cisco 7970 Phone not booting after Factory Reset

Are you using CUCM/CUCME?

What version of CUCM/CCME are you running. It is possible that the firmware on the server is to high for the phone to upgrade to. This is a common problem. In this case you need to phone to download a lower firmware first eg 8.5.X

Please rate all useful posts
Highlighted
Beginner

Cisco 7970 Phone not booting after Factory Reset

CUCM v. 7.1.3.10000-11. I would think if the phone was even trying to load the screen would show something. I will throw some logging on to see what the phone is doing on the network.

VIP Mentor

Cisco 7970 Phone not booting after Factory Reset

What you can do is use a tftp software like tftpd32. Download firmware files on it. On your DHCP scope, put your option 150 as the ip address of the machine hosting the tftp server.

Then power on the phone and observe what files the phone is trying to download that is if it makes it that far

Please rate all useful posts
Beginner

Cisco 7970 Phone not booting after Factory Reset

That did the trick! I had to start with the 6.0(3)_SR1 package but I'm slowly moving through the versions one at a time to make sure it doesn't have the same issue again. Thanks!!!

VIP Mentor

Re: Cisco 7970 Phone not booting after Factory Reset

Great!

Dont forget to rate useful posts!

Please rate all useful posts
Beginner

Cisco 7970 Phone not booting after Factory Reset

HI,

I have the same problem too but my phone keep saying "Auth Fail" flash and it shows Copyright 2002-2005 for some time on screen and again its restarting and same proccess repeating kindly help me with this i am facing this from weeks now..

Thanks

Khaleel

VIP Mentor

Cisco 7970 Phone not booting after Factory Reset

Khaleel,

Did you try this suggestion

What you can do is use a tftp software like tftpd32. Download firmware files on it. On your DHCP scope, put your option 150 as the ip address of the machine hosting the tftp server.

Then power on the phone and observe what files the phone is trying to download that is if it makes it that far

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
Explorer

Cisco 7970 Phone not booting after Factory Reset

Any time I have seen the "Auth Fail" message is due to the wrong phone model being selected in CUCM.  I have a mix of phones and sometimes clone the wrong model, this will cause the Auth Fail message.

Beginner

Hi mpaneers,The usual reset

Hi mpaneers,

The usual reset method with the Sequence 123456789*0# just took me to the Splash scrn with the Bulls eye and the Cisco logo. So I tried the other method of factor reset what u mentioned the sequence 3491672850*# . As u mentioned the line buttons did a scroll of red and after that the phone didnt boot up. Instead the mute button flashed red and then speaker button turned green for few sec and then the lne 1 blinked orange and after that there was no sign of power at all. When i reconnect the power adapter it does the same thing. (mute button flashed red and then speaker button turned green for few sec and then the lne 1 blinked orange and after that there was no sign of power at all.) . Pls help me to get this fixed.

 

Thank You,

Shiv Raman I.M (shiv.raman1985@gmail.com)

Hall of Fame Community Legend

Shiv,  You're better off

Shiv, 

 

You're better off creating a new thread as this one is, like, one year old.

Beginner

Thank You. I just did that"

Cisco 7970 Phone not booting after Factory Reset

Hi, I have two 7970, a server with freepbx installed (centos) and a 48port poe+ switch. Would like to set up the system but I'm a newby. I tryed the 3491672850*# reset on the first phone, but now the phone does not show anything. All leds and lcd are off after boot.

Can anyone help me, maybe suggesting me some tutorials?

Do I need more hardware, like a gateway?

Thank you so much, Marco

Beginner

Cisco 7970 Phone not booting after Factory Reset

Hi Marco,

7970 Phone works only with CUCM in SCCP mode (default). So not worth trying.

Regards,

Arun Kumar MV

Please rate useful posts !!

Hall of Fame Master

Cisco 7970 Phone not booting after Factory Reset

7970 Phone works only with CUCM in SCCP mode (default). So not worth trying.

That is incorrect. Cisco phones, (including 7970) with SIP firmware are widely used with third-party PBX. However third party PBX issues are rarely discussed here, a better place to look is www.voip-info.org

Cisco 7970 Phone not booting after Factory Reset

Thanks for quick reply.

I'm not sure what kind of system may I use. I was just trying with FreePbx, by reading some forum threads on the net.

If I would set up theese phones with Cisco harware, what should I buy? I would like to use them in a small office, but should be easily upgradable to 6-7 phones.

Thanks again, Marco

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here