Cisco 79xx Auto Dialing! = Annoying!

[BensTechTips]

Hi all,

I am using 6 x IP Phones 7960G's in SIP mode, using a Kerio Operator Server.

When a user dials out from any of the phones, they seem to auto-dial too quickly. For instance if the user types the first few numbers of the telephone number they wish to reach, it will auto dial it after about a second. This is annoying because if the user was dialing the number from a piece of paper, they would have to memorize the number before dialing!

Is there any way that I can disable the auto dialing feature of the phones or at least increase the time before they go ahead and dial?!

Thanks!

-BensTechTips

[Leo Salcie Tejeda]

Hi Ben,

Are you running CUCM, CME or a third party PBX?

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[BensTechTips]

Hi leosalcie,

I am running the phones using SIP on a Kerio Operator server (3rd party appliance)

Thanks,

Ben

[Leo Salcie Tejeda · Accepted solution]

You will need the modify the file called dialplan.xml and upload it to the phone. This file contains entries like "9,1...." that cause the phone to automatically dial after a match.

You can follow these steps:

DialPlan Notes (DIALPLAN.XML)

The DIALPLAN.XML file controls the  phone's matching of digits.  By default "*" matches anything and times  out after 5 seconds.  Users must push 'Dial' or '#' to connect if they  don't want to wait 5 seconds.  For a variety of reasons, not least of  which being that most phone users are not accustomed to pressing 'Dial'  on their offices, it may be desirable to configure a dial plan for your  organization.

If you wish to use the hash (by default it will  immediately dial the number entered) include it explicitly as part of a  pattern in DIALPLAN.XML

In another example, we immediately match 9+10digits or 9+1+10digits, and match 5+2digits as internal extensions

In  the above example, a secondary dial tone is invoked by the comma  character.  If the Tone attribute is left blank, the default will be  used.  Or you can specify one of the following:

• Bellcore-Alerting
• Bellcore-Busy
• Bellcore-BusyVerify
• Bellcore-CallWaiting
• Bellcore-Confirmation
• Bellcore-dr1
• Bellcore-dr2
• Bellcore-dr3
• Bellcore-dr4
• Bellcore-dr5
• Bellcore-dr6
• Bellcore-Hold
• Bellcore-Inside
• Bellcore-None
• Bellcore-Outside (default)
• Bellcore-Permanent
• Bellcore-Reminder
• Bellcore-Reorder
• Bellcore-Stutter

• CallWaiting-2
• CallWaiting-3
• CallWaiting-4

• Cisco-BeepBonk
• Cisco-Zip
• Cisco-ZipZip

Notes:  This file is case sensitive in some firmware versions; all elements and  attributes should be uppercase (except Tone) or the entries may be  ignored.  According to Cisco, the phone will always match the LONGEST  expression.

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