anyone else had issues w/ Cisco 8800 series phone (8861/8851) where it's powered on, but there's no dial tone, or when you try to press any keys nothing happens. As if the phone is frozen, but if you wait a while, eventually it resumes normal behavior. Doesnt require a reboot. While the issue is present, device stays register to sip server, has layer 3 connectivity. Able to WEB access to the device.
Device Model firmware: sip88xx.11-1-1MSR1-1.loads
Solved! Go to Solution.
We have sip88xx.11-1-1MSR1-1 as the baseline firmware. But we are upgrading the reported phones to 11.2.1 individually.
Was there any known related issue on sip88xx.11-1-1MSR1-1 firmware?
A similar issue has been fixed in 11.2.1 after it was reported. Do let us know if it works for you.
I can confirm if its the same issue only after looking at the logs. If you can send out a PRT with debug level set to DEBUG I can check. Also, the bug was internally found so it won't be visible externally.
Yes. I have two debug PRT files. Should i attach them here? or should I send them to you directly? Let me know. Thanks