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Cisco 8800 (8851/8861) No Dialtone / Nothing happens when pressing keys

kvitug
Level 1
Level 1

anyone else had issues w/ Cisco 8800 series phone (8861/8851) where it's powered on, but there's no dial tone, or when you try to press any keys nothing happens. As if the phone is frozen, but if you wait a while, eventually it resumes normal behavior. Doesnt require a reboot. While the issue is present, device stays register to sip server, has layer 3 connectivity. Able to WEB access to the device. 

 

Device Model firmware: sip88xx.11-1-1MSR1-1.loads

 

 

16 Replies 16

Thank You. We'll monitor the device w/ 11.2.1 firmware and see if there's any recurrence. 

bijpraka
Cisco Employee
Cisco Employee

Please upgrade to 11.2.1 firmware available on cisco.com and see if the issue persists.

 

Thanks.