Cisco 8800 Problem Report URL not recognized in Enterprise Firmware

[Cisco57]

Hello community,

We are trying to use the Problem Report feature on our Cisco 8800 IP phones. In the SEP007686CEFD4E.cnf.xml file, we have set:

<problemReportUploadURL>http://192.168.178.31:8083/problem-report</problemReportUploadURL>

However, the phones do not query this URL. In the firmware logs, we see:

DEB … JAVA-configmgr MQThread|cip.xml.XmlParser:parse - XML Parser: Unknown element ‘problemReportUploadURL’ in element ‘/device’ (line=134)

Has anything changed in the Enterprise Firmware sip88xx.14-3-1-0201-246 regarding this element, or is this functionality now configured differently?

Any insights would be appreciated!

[Cisco57 · Accepted solution]

It’s resolved.

I had a faulty SEPMAC.cnf.xml, but it’s now working with the original SEPMAC.cnf.xml that I extracted via PRT. I connected my phone to a CUCM once to obtain the original configuration through provisioning. Otherwise, I don’t use the Cisco phone with a CUCM system, which is why I extracted the configuration via PRT and was able to solve the problem that way. So, it’s not a firmware issue.