I am wondering if anyone can suggests a solution----here is my problem
I have 5 Cisco 8821 Wl phones with Max num of calls 5 and Busy Trigger 5 configuration. There is NO voicemail involve in this setup. Lets say on a given day, there are only 3 people working (3 active registered phones) and 2 are turned OFF. If all 3 users are busy on calls and if 4th call comes in, it still tries to give RING to the caller because busy trigger/Max num of calls configuration.
Is there anyways I can give caller busy in this scenario?
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The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
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