Solved: Cisco 8831 Firmware Upgrade

inderpreetsingh23 · ‎01-14-2016

Hello Everyone,

I am trying to upgrade the firmware on Cisco 8831 conference phones but getting the error as per the screenshot. Any suggestions on how to deal with this?

Thanks

Rob Huffman · ‎01-14-2016

Hi Inderpreet,

To upgrade the firmware for a 8831 from 9-3-3 to 10-3-1 there other steps required as detailed below;

Install Firmware on Cisco Unified Communications Manager

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Note

For Firmware Release 10.3(1), there are special steps required to update phones that are running Firmware Release 9.3(3) or Release 9.3(3)ES9.

Procedure

Step 1

Go to the following URL:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268437892&flowid=5293

Step 2

Choose Cisco Unified IP Phones 8800 Series.

Step 3

Choose Cisco Unified IP Conference Phone 8831.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.3(1).

Step 6

For phones that are running Firmware Release 9.3(3), perform the following steps.

Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts.

Note
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Follow the instructions in the readme file to install the firmware.

From these release notes;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/firmware/10_3_1/english/release_note/CS38_BK_CF3CC967_00_cisco-unified-ip-conference-phone/CS38_BK_CF3CC967_00_cisco-unified-ip-conference-phone_chapter_00.html#CS38_TP_I38B1C80_00

Here's the link to the Readme referenced above;

http://www.cisco.com/web/software/282074288/118220/cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html

Cheers!

Rob

View solution in original post

Aaron O'Hare · ‎01-14-2016

What version are your phones on currently?

AJ

inderpreetsingh23 · ‎01-14-2016

Currently, I am using: sip8831.9-3-3-5

Rob Huffman · ‎01-14-2016