04-26-2016 07:32 AM - edited 03-17-2019 06:43 AM
Running CUCM 10.5, and just purchased a 8831 phone. The keypad is stuck with the Cisco Logo and CUCM shows the following " Inactive Load Failure Reason Internal Phone Error"
Any ideas on how to resolve this issue:
04-26-2016 07:40 AM
New 8831 phones doesn't work with old firmware below 10.3 , you must have got a sticker on the phone box which says do not downgrade the firmware.
Try to force the load -SIP8831.10.3-ISR2-2 from phone config page and factory reset the phone.
04-26-2016 08:15 AM
refer the link which says :
Step 7 | For phones that are running Firmware Release 9.3(3), perform the following steps. |
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/firmware/10-3-1-sr1/english/release-notes/CS38_BK_826679D6_00_8831-rns-10_3_1sr1.html
you can download the file from below link
https://tools.cisco.com/search/results/en/us/get#q=cmterm-8831-sip.10-3-1SR2-2.k3.cop.sgn&pr=enus&basepr=enus&prevq=&sort=rel&start=0&hits=10&qid=1&websessionid=EZfUi_i7_AqzJiR4RqstpNA&navexp=&navlist=&navsel=&navop=&to=&fr=&un=&aus=false&ec=0&pf=&
readme says
In order to upgrade from 9.3(3) version, intermediate firmware cmterm-8831-sip.9-3-3-TO-10-3-1-v2 should be firstly installed and upgraded.
http://www.cisco.com/web/software/282074288/129938/cmterm-8831-sip.10-3-1SR2-2-readme.html
regds,
aman
04-26-2016 07:52 AM
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/firmware/10-3-1-sr2/english/release-notes/cs38_b_phone-8831-release-notes-1031sr2.html#reference_9856A09E6943096E2E4BFABA62D77E55
Regards
Deepak
02-12-2017 06:18 PM
Our system is 11.5.1.11900-26
do we still need to install cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn?
02-13-2017 02:04 AM
Hi Darin,
Yes, it still need to be installed as it is a phone intermediate firmware upgrade.
It has nothing to do with the CUCM version you are on.
Regards,
Hitesh
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