Cisco 8841 phones freezing

[foldingspace]

Hi,

Our cisco phones keep freezing around every 6 weeks, the phones we have are CP-8841-3PCC and they appear to be on the latest firmware as the software version is sip88xx.11-3-1MPP-697.loads

Has anyone else had this issue and does anyone know of a fix for this?

Thanks

[George Sotiropoulos]

Hello,

Could you please verify the platform that you use (CUCM or CME) and if this issue appears to other models, if any on your enviroment?

George

[foldingspace]

Hi George,

Thank you for your reply, I am not sure how to identify the platform, any idea on how to do this please?

Thanks,

foldingspace

[George Sotiropoulos]

Hello,

My question was mostly to identify the PBX platform you use (Cisco Call Manager or Cisco Call Manager Express) and if you are not the Administrator of this you may need to consult your IT Team. 

Nevertheless, please can you also consider the option of upgrading your phones' firmware as described on this thread?

George

[foldingspace]

Ok I will give this go, many thanks

[bijpraka]

The 11.3.2 firmware is released. Can you check if you see the same problem on 11.3.2?

Thanks.