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Cisco 8845 3pcc firmware phone is endlessly trying to subscribe to as-feature-event with Asterisk, resulting in err 489.

ebPhones
Level 1
Level 1

I'm trying to setup a 3pcc phone with a local asterisk server (controlled by freepbx). Things seem to be working, but my log is full of bad event errors from the phone:

 

<--- SIP read from UDP:10.x.x.x:5060 --->
38679 SUBSCRIBE sip:201@freepbx.this:5160 SIP/2.0
38680 Via: SIP/2.0/UDP 10.x.x.x:5060;branch=z9hG4bK-e05f9244
38681 From: "8845" <sip:201@freepbx.this>;tag=beb85b3870b9d90b
38682 To: <sip:201@freepbx.this>
38683 Call-ID: a6978ac8-a3d3e3b9@10.x.x.x
38684 CSeq: 49727 SUBSCRIBE
38685 Max-Forwards: 70
38686 Authorization: Digest username="201",realm="asterisk",nonce="7ce42xxx",uri="sip:201@freepbx.this:5160",algorithm=MD5,response="bc92fef54f45c30cc628c1da3c5bexxx"
38687 Contact: "8845" <sip:201@10.x.x.x:5060>
38688 Expires: 3600
38689 Event: as-feature-event
38690 User-Agent: Cisco-CP-8845-3PCC/11.3.3
38691 Content-Length: 0
38692
38693 <------------->
38699 <--- Transmitting (NAT) to 10.x.x.x:5060 --->
38700 SIP/2.0 489 Bad Event
38701 Via: SIP/2.0/UDP 10.x.x.x:5060;branch=z9hG4bK-e05f9244;received=10.x.x.x;rport=5060
38702 From: "8845" <sip:201@freepbx.this>;tag=beb85b3870b9d90b
38703 To: <sip:201@freepbx.this>;tag=as630a3b9a
38704 Call-ID: a6978ac8-a3d3e3b9@10.x.x.x
38705 CSeq: 49727 SUBSCRIBE
38706 Server: FPBX-15.0.17.34(16.17.0)
38707 Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
38708 Supported: replaces, timer
38709 Content-Length: 0

 

I can't find what feature is causing the subscription trigger, or what can be done on Asterisk side in order to handle "as-feature-event". I don't want to needlessly wear out the SSD with the logs and would prefer to understand & address the issue.

 

Any assistance is greatly appreciated.

2 Replies 2

Geovani
Cisco Employee
Cisco Employee

Difficult to know whithot looking at the config file. 

Do you have DND turned on? 

Also, are you using feature key sync? 

<Feature_Key_Sync_1_ ua="na">Yes</Feature_Key_Sync_1_>
If not, try disabling feature key sync. 

Sorry for the delay, had to figure out how to get the config file out. Copy of it is attached.

DND & Feature_Key options appear to be disabled. Issue persists. 

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