Cisco 8845 background light won't turn off

[RbkMan]

Has anyone encountered an issue with the 8845 phones where the background light won't turn off? The phone has not settings to set the background screen time so I assume it will get the phone idle off setting on CUCM. Thanks!

CUCM: 9.1.2.12900-11

8845: sip8845_65.12-1-1SR1-4

[Flo.Matalis]

Does this happen to all 8845 phones? Or some only?
Can you post the same as attached? You can see this from the phone configuration.
Also, is there a "Common Phone Profile" assigned to the phone? Can you check what is on the settings?

[RbkMan]

It happens to all 8845 phones. The phone off idle timeout on the phone is 60. I will check if there is a phone common profile.

[RbkMan · Accepted solution]

I think we're hitting this bug.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj55184