Cisco 8845 Multi-Line Phone - how to get only one line to ring?

[starcrost79]

Hi all,

We recently had the Cisco 8845 multi-line phones installed in our group. When we had our old 7965s, they were set up so that only the main line (the first listed) would actually ring. The rest of the lines would flash and the number calling would display, but no alert sound was made.

Is there a way to set up the 8845s to do the same?

TY for the assist.

[George Sotiropoulos · Accepted solution]

Hello Starcrost79,

If you have CUCM implementation then, under the specific phone Association Information, on Line [2], [3] etc you should change the "Ring Setting (when phone idle)" and "Ring Setting (when phone active)", check example below:

I hope this helps,

George

[starcrost79]

Thank you! That's exactly what I needed. I passed this onto our IT group (government office, we control NOTHING on our own PCs) and they fixed it right up for me. I (and my coworkers) appreciate your help greatly!