Greetings. I work at a Nuclear Power Plant and we use Cisco 8851 IP Phones. Previously we used Nortel IP Phones and my colleague, who has a Phonak Compilot device due to hearing impairment, was able to pair the device via Bluetooth with no problems. However, since the move to the Cisco IP Phones, we are unable to pair the device. The Cisco phone sees the device, and when prompted, we enter the activation key of 0000 (as per the Phonak Compilot support page), but the phone comes back almost instantaneously with an error that it cannot connect to the device. We have tried on multiple phones and the same error. We are awaiting response from Phonak, but does anyone know what version of Bluetooth the Cisco 8851 devices use? The only thing we can think of is that there's a version conflict of Bluetooth between the devices that won't cause it to connect. Has anyone else had any issues with the Phonak Compilot? Of note, she uses the Compilot that hangs around her neck, not the base device that can connect to a phone. Thanks for any assistance provided on this matter.
